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Kingsbridge Terms & Conditions



Account applications are available and subject to a credit check before granting of a credit account facility.

Account customers will be invoiced at the completion of each agreed period either 14 or 30 days. Payment is required within the agreed time from date of invoice.

Failure to finalise the account may result in a withdrawal of account facilities and transport services.

Non-account customers:

Non-account customers may be asked to provide a deposit of up to 50% of the value of the quoted price and full payment must be made within 7 days of the completion of the service provided. In some circumstances we may ask for your credit card details as security for your booking, until full payment has been received.


Animals shall not travel without written permission from KCS (Surrey) Ltd.

We welcome registered guide dogs, but prior warning would be appreciated.

Airport & Cruise Liner Pick Up:

Should you be unable to locate your driver upon arrival please contact airport / cruise information desk and ask the driver to be paged or alternatively please contact the office number. Should you fail to contact the office prior to leaving the area a cancellation fee maybe made incurred.

45 minutes of free waiting at an airport pickup is included in the quoted price. All additional waiting time is to be charged according to the agreed rate.


Should the chauffeur be required to travel and spend overnight in accommodation the costs will be subject to an accommodation and subsistence allowance according to the quotation.


Bookings will be accepted via phone, email or online web booking. On our acceptance of booking a booking reference number will be issued, verbally or electronically.

For all correspondence regarding the booking please quote the booking number. KCS (Surrey) Ltd will accept the booking with the understanding that the hirer fully accepts and agrees to the terms and conditions herein.


  1. Vehicles for 9 passengers and less: If the hirer cancels less than 24 hours prior to the scheduled departure from base, then the whole of the contract price is payable. No-shows & cancellations on arrival will be charged at the whole of the contract price. If incurred, waiting time and parking will be charged at cost.
  2. Vehicles for 10 passengers and over: Cancellations will be specific to the quotation.
  3. Bookings of more than five vehicles: Cancellations will be specific to the quotation.

In the event of circumstances beyond the company’s control which include but are not limited to, strikes, riots, terrorist attacks, adverse road or weather conditions rendering the journey dangerous or impracticable, then the company by returning all money paid and without further liability will cancel the contract.


All our chauffeurs are DBS checked. The hours of operations for the chauffeur are regulated by the law according to an EU directive.

Neither the hirer nor passenger shall delay or interrupt the journey in such a way that the chauffeur is breaching the law. If such a breach occurs the hirer is responsible for additional costs incurred.


By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of child seats or restraints.

It is the passengers’ entire responsibility to make sure any children in his/her care are properly secured.

Please advise the booking office when children are traveling.

Complaints Procedure:

In the unlikely event that you should have cause for complaint, any complaint must be made in writing within 14 days. Our investigation will determine validity and if necessary, an independent assessment will be commissioned.

If it is found that KCS (Surrey) Ltd have been at fault in not supplying the service that you have asked us to provide, then a refund may be applicable. All refunds will be made on an individual basis and any refund will be made appropriate to the nature of the complaint and limited to the amount paid for the hire.


Normally a written confirmation by the company is the only basis of acceptance of hiring or subsequent alterations.

Departure Time:

Departure and journey times may be suggested after making allowances for the day of travel and traffic conditions at these times. KCS (Surrey) Ltd will not be responsible for clients insistence for any variation to the recommended times or delay to agreed departure time, which may result in missed flights, connections or meetings or any other loss.

Any delay during a journey caused by the passenger is solely their own responsibility. The chauffeur must not be asked to speed or drive recklessly to make up time.

Disorderly Behaviour:

The chauffeur reserves the right to refuse any passenger/s that are deemed to be under influence of alcohol or drugs and that maybe deemed to be a danger or nuisance to property, passengers or other persons. No refund or compensation will be made under these circumstances. The company may request the assistance of the police to remove the offenders to protect the chauffeurs, passengers or property.

Food or Drink:

Food & drink (particularly alcoholic beverages) may not be consumed on the vehicle without prior written consent.

Our chauffeurs retain the right to refuse passengers from eating or drinking in the vehicle other than the mineral water provided.

Should any damage occur because of the passenger’s actions to a vehicle or property, the full costs of repair and loss of income will be invoiced.

In the event of vomiting in the vehicle the cost of cleaning and loss of income will be invoiced.


Tipping or gratuities are purely at the passenger’s discretion and may be paid directly to the driver on the day. If you wish to have the gratuity as part of the tax invoice, please advise the booking office prior to the journey taking place.


The Law in England and Wales applies to all contracts, and the terms and conditions form part of the contract whether made verbally or in writing.


Our company, vehicles and chauffeurs are fully insured for passenger or third party claims under British law however property is carried at the passengers’ own risk. KSC (Surrey) Ltd will not be held responsible for loss or damage to property.

Liabilities & Delays:

Every effort will be made to get you to your destination on time. KCS (Surrey) Ltd is not liable for any loss due to delays caused by unforeseen circumstances such as but not limited to – mechanical breakdown, unpredictable incidents, traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties or terrorist attacks. The company may cancel all services and may refund in the event of circumstances beyond our control.

Our Chauffeurs will choose a route using their experience & knowledge of local conditions. They will be happy to accept an alternative route as requested by passengers, however should this result in extra miles or time; an extra charge may be levied.

In the instance of last-minute mechanical breakdown, exceptional traffic difficulties, incidents, accidents or any events beyond our control, we will endeavour to supply another vehicle from our extensive range of fleet vehicles and contact base.


All vehicles and chauffeurs are fully insured. They are licensed by the Public Carriage Office (PCO) London. Our operator license for minivans and sedans is 04166. For any issues regarding the license, operator and or driver in the first instance please contact this office or alternatively please contact Transport for London Taxi & Private Hire

Our operator license for coaches is PK 1101729.

Lost Property:

Our Chauffeurs will check for any items left by their passengers. Any items left by a passenger and missed by our driver will be returned to the office. The items will be logged and secured in accordance with PCO regulations.

The owner of the property will be notified, where possible and returned to a location of your choice however we may recover reasonable costs for doing so. After 30 days uncollected items or untraceable owners all items will be passed onto the police.


Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the chauffeur shall be the sole judge as to whether or what extent passenger’s property is carried.
KCS (Surrey) Ltd accepts personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage.

The hirer should notify the company or the driver if items of exceptional value are to be carried. It is the hirer’s responsibility to minimize the risk of loss when property is left unattended. Please notify us at the time of booking should you require us to carry excess or oversized luggage.

Mobile / Cellular Phones:

All our vehicles carry mobile phones and hands-free apparatus. Clients may use this facility providing it is safe to do so. UK calls will be charged at £0.01 per minute and international calls at £2.00 per minute.

Minimum Hire period:

Minimum hire period will be 3 hours for non-airport transfers.

Package Travel Regulations:

KCS (Surrey) Ltd does not act as a hirer as defined by the Package Tour Regulation. If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.


We reserve the right to refuse to wait in un-designated areas or where a fine could be imposed. In circumstances where the chauffeur is requested to wait in one of these areas, then the hirer of the vehicle will be completely responsible for any parking fines incurred.

All our chauffeurs abide by the current laws and regulations governing speed restrictions and will not break these. All parking and toll fees will chargeable to the customer.

Passengers Conduct:

The chauffeur reserves the right to refuse any passenger/s that are deemed to be under influence of alcohol or drugs and may be deemed to be a danger or nuisance to vehicles, passengers or other persons. No refund or compensation will be made under these circumstances. The company may request the assistance of the police to remove the offenders to protect the chauffeurs, passengers or vehicles.

The company will provide a clean and tidy vehicle, in respect the hirer is obliged to leave the vehicle in the standard it was received. Costs of repair, reinstatement or cleaning will be borne by the hirer. If necessary, a cleaning charge will be forwarded to the hirer; please note cleaning such as vomiting is subcontracted to a third-party company. This is very expensive

Where the hire is to a sporting event, the hirer should be aware of legal requirements relating to the carrying of alcohol and the conditions of entry. The company can provide details of restrictions upon request.

All passengers are required by law to use seat belts provided. Our chauffeurs will not commence the journey until all legal requirements are being complied with.


The company will normally require a deposit to be paid of one third of the price of a return journey or half the price of a single journey. Deposits are non-refundable; however, they may be refunded at the discretion of the company with a view to special circumstances.
We may ask for your credit or debit card details as security for your booking, until full payment has been received

Payment may be made via credit card, debit card, cash, cheque & BACS. Cash and cheque payment methods are subject to prior advisement and approval by KCS (Surrey) Ltd.

The price of the contract or any remaining balance shall be paid to the driver as agent of the company at the outset of the journey, unless a credit account facility is in place.

For Account customers, journeys will be invoiced at the completion of agreed period. Payment is required within agreed terms of the account. Failure to finalise the account may result in a withdrawal of account facilities and transport services.

Should any extra charge be incurred we will notify you before charging.

Privacy Policy:

KCS (Surrey) Ltd is subject to the legal requirements of the Data Protection Act (1998) and GDPR (2018) and protects your information held on our systems in accordance with all legal requirements.


Quotations can be verbal or written and will be based on information supplied by the client. The quote will be considered as binding by KCS (Surrey) Ltd subject to these terms and will be valid for 30 days.

All quotations will have a unique quotation number. Please use this number in all correspondence. Any charge for services will be confirmed with the customer either verbally or in writing prior to the relevant journey taking place.

The route used is at the discretion of the chauffeur as agent of the company, unless specified by the hirer prior to quotation in which case it will be shown on the confirmation.


In accordance with the 2007 ban which includes smoking on vehicles which serve the public the company operates a strictly no smoking policy in all vehicles. This includes vaping and all forms of electronic smoking.


KCS (Surrey) Ltd reserve the right to use subcontract chauffeurs when needed, however all services will be provided as per these terms and conditions.


An additional surcharge will be added to all bookings for services provided on Bank or Public Holidays of 20% and 100% on Christmas day.

Parking, Toll Charges and congestion zone charges (except Central London) and porterage or freight costs, will be charged if incurred. All out of hours bookings i.e. from 0001 hrs to 0600hrs will incur an additional 20% surcharge.

The Hirer:

The hirer acts on behalf of all the passengers travelling. If the hirer is a corporation, society or group an individual must be named as a responsible person and they are agent of the hirer. The hirer is responsible for all actions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer or their appointed agent.

The vehicle will depart at times agreed by the hirer, subject to reasonable period of grace; it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions.


All payments for services and vehicles with 9 seats and less are subject to a VAT of 20% which will be itemised on your invoice. Any service provided with a vehicle of more than 9 seats is not subject to VAT.


Unless specified as a continuous hire the hirer cannot assume that the vehicle will remain at the destination or be available for their use in the interim period between arrival and departure
The company reserves the right to substitute another vehicle, including those of another operator, for all or part of hiring provided they are of equal or greater value.

A vehicle will be provided with enough seating capacity for the number of passengers booked under no circumstances will the chauffeur permit the authorized seating capacity to be exceeded.
KCS (Surrey) Ltd warrants maintaining its vehicles in good order in accordance with the manufacturer’s recommendations. Buses safety checks are carried out in accordance with DVSA.

Waiting Time:

Other than airport and cruise terminal meet & greet transfers, where 45 minutes free waiting time is included, normal waiting time will be added from 15 minutes after original booking time and charged as per the quotation.

Registered Office Address:

KCS (Surrey) Ltd t/as Kingsbridge Chauffeur,
32 Kingsbridge Road,

Registered in England and Wales No 5410617.

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